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2nd edition · Starts October 1 · 44 days left to apply
free · takes a few minutes
7 sprints · 60 tasks · real sprint titles from the program
“Welcome to the start of a journey that can genuinely shape your professional future. Learning how to support customers in complex, high-impact environments transforms how you think, communicate, and solve problems—and those skills stay with you for life. Every issue you investigate, every customer you guide, and every decision you make under pressure is an investment in your growth. The focus and care you bring to this journey will pay off long after the academy ends.”
Carolyn · program lead
In sprints - two weeks each. A sprint is a set of tasks with clear acceptance criteria: you build each one and ship it as a submission.
build → submit → get reviewed → next task
Your work gets read. A mentor from Relativity reviews what you ship - and so do cohort-mates walking the same sprint.
Live sessions run on the cohort's calendar. Real time with the crew.
You're never solo. Your cohort has a shared room, and a help room for when you're stuck. Sprints unlock on the cohort's shared beat - the pace inside each one is yours.
sprint 3 · your submission · 2 reviews
+ public class BoardService
+ Task<Board> Create(BoardDto dto)
Ola Classmate
Took me two tries to get this split right - yours is cleaner than mine.
reviewed
Tomek Mentor
Clean split between the service and the controller. One naming nit - see my note, then ship it.
approved
skills you gain
Develop a structured approach to troubleshooting by learning how to clarify customer issues, form hypotheses, and identify root causes using evidence rather than guesswork.
Communicate with confidence in customer-facing situations, practicing how to explain technical topics clearly, manage expectations, and respond professionally under time pressure.
Navigate complex and incomplete information by learning how to prioritize signals, handle uncertainty, and move investigations forward even when the full picture isn’t immediately clear.
Use real-world tools and workflows to investigate issues, document findings, and collaborate effectively across teams, building habits that scale in fast-paced environments.
Apply sound judgment when prioritizing incidents and deciding when to escalate, balancing customer impact, urgency, and long-term outcomes.
Build a strong foundation for growth into advanced Success roles by understanding how effective support, documentation, and collaboration contribute to customer trust and long-term success.
Mentors from Relativity - the people on the other side of your reviews, and the hosts of the live sessions.
Carolyn VanderMolen
program lead · Customer Success
Sean Neilsen
Jonathan Lougheed
Clare Longworth
The cohort starts October 1. Free, start to finish. A few questions about you and what you're after. No CV.
01
Who you are, what you've tried, what you want out of it.
02
Someone from the crew - not a filter, not a score.
03
Accepted, you're in the cohort from day one.
next cohort
October 1
44 days left
free · takes a few minutes
